Terms and Conditions

3D Queen by HomeLifeFinds is a small South African business in the accessories industry that sells custom made products online.

Delivery policy

Subject to availability and receipt of payment, the custom made orders will be processed and made within five to seven days and delivery confirmed by way email containing the order tracking number. 

Return and Refunds policy

The provision of goods and services by 3D Queen is subject to availability. In cases of unavailability, 3D Queen will refund the client in full within 30 days. Cancellation of orders by the client will attract a 5% administration fee if the order has not started manufacturing.

 

Customer Privacy policy

3D Queen shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: PAIA Link

 

Payment options accepted

Payment may be made via Visa and MasterCard.

 

Card acquiring and security

Card transactions will be acquired for 3D Queen via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

 

Customer details separate from card details

Customer details will be stored by 3D Queen separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

 

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

 

Responsibility

3D Queen takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

 

Country of domicile

This website is governed by the laws of South Africa and 3D Queen chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

 

Variation

3D Queen may, in its sole discretion, change this agreement or any part thereof at any time without notice.

 

Company information

This website is run by 3D Queen by HomeLifeFinds (sole trader) based in South Africa.

 

3D Queen by HomeLifeFinds contact details:

Company Physical Address: 43 Neptune Way, Boardwalk Meander, Pretoria, South Africa
Email: homelifefinds@gmail.com